Worst Customer Service Ever! DailyLook Elite Review #2 (and FINAL!)

The first gift a patient ever gave me.

Here’s how DailyLook Elite works:
1) Sign up and create your own personal style profile
2) Schedule your first shipment
3) Receive and try on your clothing in the comfort of your own home, styled with pieces that you already own
4) Check out online, within 5 days. Leave detailed feedback about what you loved and what you didn’t like so much. Every bit of information helps your stylist grow
5) Mail back your returns with the provided pre-paid postage
6) Show off your new items!

I’m sorry if you are a total DailyLook Elite lover and this post offends you, but I’m not going to sugar coat my experience just like I wouldn’t expect you to if you hated Stitch Fix or any of the other services that I love.

Since my last box DailyLook implemented a new system where you are required to go into your account and look at your stylist’s pre-chosen items and either accept or reject them, with comments as to why. Kind of like Trunk Club. I thought this was a pretty cool idea. When I went in to look at my items I think my computer must have been acting up, because it wouldn’t let me save any of my choices. I wrote to customer service about this, but never received a response (not even to this day). Cool. I tried it from a different computer and it finally worked.

When my box arrived I was shocked to find out that none of the items I’d accepted from my stylist’s pre-chosen list were included. The note that my stylist left me described items that weren’t even in my box. So now I had a box full of items that I didn’t have any suggestions for styling because my stylist’s note was useless to me. I’m not sure whose fault this was, my stylist or the warehouse the clothing came from, because all of the items were correct on the invoice and were all in my correct size.

DailyLook Elite Box #2

Somedays Lovin Kicking Dust Maxi Dress – Citrus – $51.95

Where to begin? First of all, why is the slip so short? It just looks silly. Even though this is an XS it’s still very clearly too big on me. I adjusted the straps the best that I could, but it didn’t seem to help too much with the arm holes. Not to mention I always get really miffed when I’m sent maxi length items because one of the first things I always tell my stylist is never to send me them. They make me look short, in my opinion, and I already have a hard enough time appearing tall enough next to my 6’6″ boyfriend.

DailyLook Pinstripe Button Down – Blue – $49.99
Stash Away Skinny Jeans – Black – $69.99

So this is kind of annoying. I sent back a white button down shirt the previous box asking them not to send me anymore because I find them to be a little too high-maintenance for my lifestyle. And yet, here is another one. The pants are Just Black brand and fit amazingly. They’re super comfortable, and the saving grace of this box, but I didn’t need another pair of black pants.

Swedish Hasbeens Classic Slip-on Clogs – Nude – $248.99

Anyone want to pay $250.00 for some uncomfortable clogs made out of WOOD? No? Okay, great, so I’m not crazy.


Keepsake Sublime Dress – Black – $162.99

This dress fits like a dream, and if it was just a normal, sleeveless LBD I would have totally bought it. But it has these weird sleeves that hang on the arms. It looked pretty cool unless I needed to raise my arms for any reason. I couldn’t raise them above the level of my shoulders which is just kind of annoying. Sad.

Olive and Oak Ribbed Neck Crepe Blouse – Navy – $74.99

This shirt was soft, but big and boxy and I can’t imagine myself wearing it at all.

Natalie B Rain Gemstone Chandelier Earrings – Pink – $81.99

I don’t have my ears pierced, so why they thought I would actually be able to use these is beyond me. They don’t even make me wish that my ears were pierced.

Another flop, which normally wouldn’t have been that big of a deal. I was thinking I would just change my stylist and then try one more box. Maybe Jessica L. and I just aren’t a match made in heaven, and that’s okay! And then I got this e-mail..

Wow. What a nice way to tell someone that they aren’t worth your time to style anymore. So because I don’t like any of the clothing they’ve sent me these past two months I have to sit on the back burner while other customers are served first because they actually buy items.

No. No thank you. We are done DailyLook. That was the final nail in the coffin.

Just like the rest of their service, trying to cancel my account has been a total nightmare. At first, they wouldn’t allow me to because they hadn’t received my returns yet. That’s fine, and totally understandable. Two weeks later they still refused to cancel my account. I sent them an e-mail asking for an explanation and never received a response. Not surprising. To this day (three weeks after the fact) they still haven’t canceled my account. Whenever I click on the option I get a popup that says they are still “processing my request” to terminate my service. Why does it take THREE WEEKS to cancel someone’s account?

Totally. Effin’. Ridiculous.

Until next time,
Tia >:(
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DailyLook Review #1

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